Refund and Returns Policy
Chicdivine™ 30-Day Money Back Guarantee. We are committed to your satisfaction and offer a full 30-day money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:
- The item must be unworn, unwashed, unused, or in its original condition.
- It must be returned in the original packaging.
- A receipt or proof of purchase is required for processing your return.
Refund Process: Upon receipt of your return, we will process the refund within 5 – 8 business days, excluding delivery charges, using the original payment method. Refund processing time may vary depending on your bank or credit card company.
Return Information:
Accept of Returns: We do accept returns from the United State.
Return Methods: Customers can return products by mail.
Return Labels: Return labels are provided for defective products. For customer remorse, the label is included in the box.
Return Period: Customers have 30 days to return a product in new, unused condition.
Restocking Fee: We do not charge restocking fees.
Return Shipping Cost: For defective products, return shipping is free. For customer remorse, there is no return shipping cost.
Refund And Exchange Policy:
- All items are made to order and are non-returnable unless defective.
- Defective, items will be replaced with identical items in the same size.
- items must be in unused condition for returns.
- Please review the length guide for items before ordering.
Damaged Or Faulty Items:
- For items that are faulty, wrongly described, or different from the sample shown, we will take corrective action, including refunding the purchase price and providing a prepaid return shipping label.
- Damaged or faulty items include unraveled seams and holes present before use.
- Address and product variant changes after shipping cannot be accommodated or refunded.
Late or Missing Refunds: If you haven’t received a refund, please check with your bank and credit card company, and then contact us at support@chicdivine.com.
Shipping: We ship to the address provided on the credit card. Please verify the accuracy, as returned orders will incur reshipping costs.
Return Shipping Costs: You will not be charged for return shipping costs. However, any no-cost return shipping will be deducted from your refund.
Delivery Time: Delivery time may vary based on your location. We cannot guarantee delivery within the suggested timeframe.
CONTACT INFORMATION
👤 Support: 8:30 AM – 10:00 PM EST
Phone: +1 (669) 289-6262
Email: support@chicdivine.com
Address: 89 Benedict Ave, Norwalk, Ohio 44857, United States
